Avoiding Exceptions

Software Setup

Use the Test Login button on the Login tab to confirm that your login information is correctly specified.
Is your email client fully MAPI compliant? Outlook is, Outlook Express is not, Lotus Notes can be but may need extra downloads and patches from the Lotus web site, as it was not fully MAPI compliant at the time of writing.
If your mail client is not fully MAPI compliant, you may be able to connect to it via Outlook, i.e. using Outlook as a client to view your other emails.
Netscape Mail and Lotus Notes can both be accessed using Outlook as a client.
Incompatibilities: To avoid problems with software that is not fully MAPI-compliant, we advise NOT to move processed emails to a new folder; use the Default or Prompt Login options; do not set processed emails to 'Read' status.

Is TextPipe installed? If not, you can download the evaluation version from here, or the full version with your purchase password.
Please disable the TextPipe Wizard and Tip of the Day dialogs in TextPipe (under the Tools menu).
Does clicking the filter Open button (on AbusePipe's Filter tab) work? If not, if you double-click on a TextPipe filter in Windows Explorer, does TextPipe open? If not, TextPipe needs to be reinstalled.
TextPipe is usually installed in C:\Program Files\TextPipe. To check where it is installed, hover the mouse cursor over the 'TextPipe is Installed' label on the Filter tab.
Scripting - if you use the TextPipe VBScript or JScript filter, you must have installed the Scripting download from Microsoft. Normally this is installed anyway on new systems.
Database connection - if you use the TextPipe database filter, you may need the latest version of MDAC to get the latest database drivers.

See also

What is AbusePipe?
Features
New features in this release