1. Analyse - 2. Contact - 3. Disconnect

That's the simple 3 step process your ISP Call Centre will use with AbusePipe - DataMystic's Email Abuse Analysis Solution for ISPs.

AbusePipe identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and assess the appropriate action to take.

AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. It is not a replacement for the CRM system you already have.

Here's your new business process:

• Automatically receive abuse complaint emails
• Automatically identify source of emails
• Contact customer: Asses, inform or shut them down.

Advantages

1. Far quicker response time to abuse emails (From 3 weeks down to 1 day or 1 hour depending on reporting period chosen)
2. Far less chance of your ISP being black-banned by other ISPs for failure to act against SPAMers
3. Less technical staff required to investigate abuse. Technical staff can return to their normal job functions rather than spending the majority of it reacting to email abuse
4. SPAMmers will find your ISP less of a 'soft target', and hence they will target other ISPs
5. Move abuse follow-up to a front-of-house activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis
6. Unique data warehouse allows for abuse emails to be analysed via customized reports or via Reporting tools such as Brio and Business Objects.

Email Volumes

Our system is capable of easily handling 6,500 emails every 30 minutes (10 million per month), with daily, weekly and monthly reports turned around in seconds with our unique data warehouse.

Our data retention strategy can be set to maintain 6 month's data or more, as required.

Delivery Options

We can run AbusePipe for you as an outsourced Managed Service. All you have to do is send us a copy of the abuse complaint emails you receive, and we will send you back daily, weekly and monthly reports, to one or more email addresses. We can also provide customized reports to suit your requirements, and/or provide access to our data warehouse for reporting tools such as Brio and Business Objects.

To maintain your corporate security, we can provide secure physical locations and Virtual Private Networks (VPNs) for transmission of sensitive email data to our analysis server.

You can also purchase a less integrated version of AbusePipe to run manually within your operations group. This option requires that your technical staff be trained in the installation, configuration and use of AbusePipe.

Our Solutions

AbusePipe builds on the robust text and data mining solutions that we've been building since 1998.

For More Information

For more information, please call our sales hotline:

+61-3 9888 3104 Note: Australian Time Zone, GMT+10 hours

We can also arrange a low-cost pilot demonstration for your ISP.

What Actions Might an ISP Take?

Depending on the customer's apparent level of technical competence and prior history, ISP actions might include:

• Explain to them what evidence has been recorded
• Sell them a hardware or software firewall to help protect their system
• Sell them software to help protect their system from hackers (closing open ports etc)
• Immediate disconnection for technical users.

"Our ISP primarily uses Dialup. I don't have SPAM abuse complaint problems"

In our experience, we have found that the far larger number of customers on dialup vs. broadband generates an equivalent volume of abuse complaints. The emails may be sent out much more slowly, but they are still sent out, and you must still take action to avoid being black-banned. With Dialup connections you must actually react faster to abuse complaints because the customer's IP address can change the moment they hang-up. While still not a problem for our system, it does make it slightly harder to identify the customer.

TextPipe Pro can be downloaded from the DataMystic web site. If you have purchased AbusePipe Pro, you can download the registered version of TextPipe Pro by logging in to the secure area and going to Downloads.

See also

Features
New features in this release

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